OFS Home > Student Finances >Fees Frequently Asked Questions
Fees FAQ
- When are my fees due?
- How do I check my current debt?
- My fees are not correct on my Statement of Outstanding Charges. Who do I contact?
- How do I make a fee payment?
- My web payment won't work. What do I need to do?
- I'm not sure whether my web payment has been accepted. Who do I contact?
- I made a web payment using my Mum/Dad/friend's credit card and their name displayed as the student name. What do I need to do?
- Who should I contact if I have a fees related problem?
- How has my library fine been calculated?
- Can I pay my library fine online, by BPay or by automated telephone payment?
- Why do I have a late payment fee?
- When will a late payment fee be imposed?
- How do I find out how much I will have to pay for my studies?
- I wish to pay part of my student contribution (HECS) upfront. How do I avoid a late fee?
- Can I pay my University Loan online, by BPay or by automated telephone payment?
- Are there some websites that offer comprehensive information on fee matters?
When are my fees due?
Check/pay your fees using your online ‘Statement of Outstanding Charges’ in eStudent. Select Check My Finances / Outstanding Debt / View my current debts / View my Statement of Outstanding Charges. Please note that Tax Invoices will not be mailed to students.
Key Due Dates
First Half Year: Friday 20 February 2009
Second Half Year: Friday 31 July 2009
All 2009 University due dates and payment methods are available on http://www.ofs.mq.edu.au/student_finances/
Late Payment Fee
A $200 late payment fee will apply if course fees are paid after the due date
How do I check my current debt?
The details of your student account are available in eStudent. Login to eStudent and choose Check My Finances/Outstanding Debt. The link 'View my current debts' will display all of the amounts currently outstanding on your student account (note any overdue amounts are shown in red).
If you are intending to defer your debt to HECS-HELP or FEE-HELP the debt will be displayed in red after the due date and will be automatically transferred to the Australian Taxation Office up to a few weeks after the census date for the unit. You do not need to take any action. Please ensure you have provided your Tax File Number to the University.
You may view and/or print your Statement of Outstanding Charges in eStudent from Check My Finances/Outstanding Debt. Click on 'View my current debts' and then 'View my Statement of Outstanding Charges'. In the first half year your Statement of Outstanding Charges will show all unpaid amounts (including old debts) up to 30 June. From May any amount with a due date up to 31 December will be displayed. If you have fees due on different dates, check for the total amount owed on each due date in the Due Date Summary at the bottom of your Statement of Outstanding Charges.
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My fees are not correct on my Statement of Outstanding Charges. Who do I contact?
Contact Revenue Services, Lincoln Building, Level 1:
Email: student_fees@mq.edu.au
Phone: +61 02 9850 7233
Fax : +61 02 9850 9351
Please include your Student ID on all correspondence.
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How do I make a fee payment?
You may pay your fees online, by phone or BPay, in person at the Post Office, by mail or in person at the University e.g. by credit card, eftpos or cheque.
My web payment won't work. What do I need to do?
If you are trying to pay via the Macquarie University online payment service, check that your student number is correct. Also check that your credit card details are correct and that the amount you wish to pay is within your credit card limit. If you are still having difficulties contact your credit card provider.
If you are trying to pay via BPay, check that you have entered the University's Biller Code (50443), you have entered your student id in the Reference field, and that you have sufficient funds in your credit card account. Contact your financial institution if you are still having payment difficulties.
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I'm not sure whether my web payment has been accepted. Who do I contact?
If you have paid via the Macquarie University online payment service or BPay, a receipt number will have been issued as a confirmation of payment when you completed your transaction. If you are unclear, contact your credit card provider and check that the amount has not already been debited before attempting to pay again.
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I made a web payment using my Mum/Dad/friend's credit card. What do I need to do?
If you paid via BPay, check that you entered your student id in the Reference field to ensure that the payment was allocated to your student account.
If you paid via the Macquarie University online payment system you would have entered your Student Number and been given an Invoice Reference No. Payment is allocated to the account of the Student Number entered, even if the cardholder name is not your name. Payments are processed by the National Australia Bank secure internet payment service which assumes that the cardholder name is the student name.
Check you student account in eStudent Check My Finances/Outstanding Debt/View my current debts after a few days to make sure the payment has been made.
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Who should I contact if I have a fees related problem?
Contact Revenue Services
Email: student_fees@mq.edu.au
Phone: +61 02 9850 7233
Fax : +61 02 9850 9351
Web : http://www.ofs.mq.edu.au/student_finances
Please include your Student ID on all correspondence.
Impending deadlines are usually recorded as a voice message on +61 2 9850 7233.
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How has my library fine been calculated?
For details about library fines contact the Library on +61 2 9850 7500.
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Can I pay my library fine online, by BPay or by automated telephone payment?
If the library fine has been transferred to your student account the amount owing will display on eStudent/Check My Finances and you may pay via automated payment systems. Note that until your payment has been processed you will have a library sanction that will restrict activities such as accessing your results and enrolment.
Library fines are transferred from the Library to your student account at the end of March, June, September and November each year. If you wish to pay your library fine prior to these dates you can either pay in person at the Cashiers Office, Lincoln building, Level 1 (hours 9.00am - 5.00pm - Monday to Friday); send in a cheque via mail to Revenue Services, Lincoln Building, Macquarie University, NSW 2109; or download and complete an 'Authority for payment by credit card' form, and forward it to the Cashiers Office for processing. Back to top
Why do I have a late payment fee?
You have paid your tuition fees or student contribution amount after the due date specified on your Statement of Outstanding Charges. You must pay the late payment fee by the due date specified.
Late payment fees will be applied in April/May for first half year enrolments and September/October for second half year enrolments. Back to top
When will a late payment fee be imposed?
You must pay your tuition fees and/or student contribution amount by the specified due date on your Statement of Outstanding Charges otherwise a $200 late payment fee will be imposed.
Late payment fees will be applied in April/May for first half year enrolments and September/October for second half year enrolments.
If you have decided to pay your fees via a HECS-HELP or FEE-HELP loan please ensure you have completed the relevant online Commonwealth Assistance Form in eStudent and that you have provided your Tax File Number. These payment options are not available to international students.
If you are experiencing financial difficulties which prohibit you paying on or before the due date, and are not eligible for HECS-HELP or FEE-HELP, please contact the following person prior to the due date to discuss your options: -
Mathew Janissen
Assistant Director, Revenue Services
Office of Financial Services
Email Mathew.Janissen@ofs.mq.edu.au
Ph: +61 2 9850 7235
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How do I find out how much I will have to pay for my studies?
If you want to make a calculation of charges prior to enrolment, use the information at http://www.mq.edu.au/reforms/
The details of your student account are available in eStudent. Login to eStudent and choose Check My Finances/Outstanding Debt. The link 'View my current debts' will display all of the amounts currently outstanding on your student account. Note any overdue amounts are shown in red.
If you have taken the FEE-HELP or HECS-HELP payment option your student your tuition fees/student contributions will be transferred to the Australian Taxation Office a few weeks after the relevant unit census date and will continue to be displayed in red until they have been processed.
All other debts eg library fines must be paid. Sanctions will be imposed on all overdue debts.
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I wish to pay part of my student contribution (HECS) upfront. How do I avoid a late fee?
You MUST pay a minimum of $500 on or before the University fee due date to avoid the late payment fee. Note that the University fee due date is not the same as the census date
Key due dates
First Half Year: Friday 20 February 2009
Second Half Year: Friday 31 July 2009
If you are a Commonwealth supported student and an Australian citizen, partial upfront payments of $500 or more will attract a 20% discount on the payment amount. Partial upfront payments must be made on or before the key due dates set by the University as shown above.
Any payment received after the due date specified above, a $200 late payment fee will be imposed.
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Can I pay my University Loan online, by BPay or by automated telephone payment?
University loans cannot be paid via automated payment systems. You can either pay in person at the Cashiers Office, Lincoln building, Level 1 (hours 9.00am - 5.00pm - Monday to Friday); send in a cheque via mail to Revenue Services, Lincoln Building, Macquarie University, NSW 2109; or download and complete an 'Authority for payment by credit card' form, and forward it to the Cashiers Office for processing.
Note: if your loan repayments are in arrears a sanction will be applied that will restrict activities such as accessing your results and enrolment.
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Are there some websites that offer comprehensive information on fee matters?
Yes, general information is available from the Department of Education, Science and Training (DEST) at http://www.goingtouni.gov.au/ and at the Macquarie University Student Finances website.